It's super simple! Just upload your product catalog in CSV or Excel format to our platform and the AI Agent chat/mail will be immediately operational. No complex technical configuration needed.
We offer two plans: a self-service plan at €5000/1000 credits for catalogs up to 1000 products, and a customizable Enterprise plan for broader needs. The self-service plan includes all main features.
Our AI Agent uses the same latest-generation LLM product engines (e.g., ChatGPT, Claude, Gemini etc...) to analyze and understand your catalog and to manage customer conversations naturally and quickly.
No, the platform is designed to be user-friendly. If you know how to create a CSV or Excel file, you're ready to use our service!
We provide a simple HTML snippet that you can copy and paste into your site. The chat agent will integrate seamlessly with your website design, and you can ask your designers to apply CSS styles as you wish.
Yes, you can update the catalog at any time through the web console or using our APIs for automatic updates.
The system automatically recognizes complex or sensitive questions and forwards them to a human operator, ensuring customers always receive the most appropriate support.
The main advantage is quickly responding to customers, keeping them engaged with your product instead of turning to competitors, thus increasing sales potential. There's also savings from reducing your team's time spent on repetitive questions. With an affordable cost, you can increase sales and free your staff for higher-value activities.
Results are immediate. From the moment you upload your catalog, the AI Agent starts answering customer questions. Depending on scenarios and product types, it's possible to achieve a 60-70% reduction in support requests handled by specialized staff in the first month of use.
The AI Agent responds exclusively based on your product catalog to provide correct and updated information. Additionally, for complex or sensitive questions, the system automatically transfers the conversation to a human operator to avoid inappropriate or inaccurate responses. Our service is designed to minimize the risk of hallucinations, but keep in mind that AI agents can sometimes 'hallucinate' incorrect answers, so we always give a warning to the customer both in chat and email: the final purchase must necessarily go through a human salesperson.
All plans are consumption-based, with actual usage varying based on the number of user questions, their complexity, and catalog size. Usually, the basic plan easily covers thousands of questions/month.
Credits allow you to pay only for actual usage, being consumed only when the agent answers questions and based on the actual complexity and length of the conversation.
Yes: credits have an expiration date. If you don't renew with a new purchase, they expire after 12 months. But don't worry: when you purchase a new package, you also renew your old credits and carry them forward.